Consumers increasingly want digital innovation no matter where they shop. Industry giants typically hold an edge in providing more digital shopping features because of their size and scale. However, savvy small to mid-sized businesses …
Returns are a cost of doing business for all merchants. If not handled well, they can present a point of friction, disappointing customers so much that they’re discouraged from shopping with that company again. Fraudsters? They’re gaming…
The financial services landscape is an inherently customer-centric one. Within it, the winds of change around customer behavior and expectations about their banking relationships and financial journeys have been blowing stronger than ever.…
European middle-market firms have the second-highest need for working capital solutions. That’s according to “The 2023-2024 Growth Corporates Working Capital Index: Europe Edition,” a PYMNTS Intelligence and Visa collaboration that looked…
Digital bill payment has become routine for most consumers, offering them extensive firsthand experience with the frustrations and challenges with these payments. Fraud, friction, limited payment options and slow payment times are just…
For decades, consumer expectations around the convenience and always-on capabilities of their financial services could not be met. The typical Monday-through-Friday banking hours and 4 p.m. branch closings have made it difficult for…
With great change comes great opportunity. And as the business landscape undergoes a rapid transformation, it has brought with it a broader shift in the expectations placed upon financial executives. Once seen primarily as experts in…
Ally Financial has announced that Michael G. Rhodes will become its new CEO and will be appointed to the board of directors on April 29. Rhodes has just resigned as the CEO of Discover Financial Services and a member of its board of…
LendingTree has secured up to $175 million in financing from funds managed by Apollo affiliates. The company, which operates online financial services marketplace LendingTree.com, will draw $125 million of the first lien term loan facility…
Dwolla has expanded its partnership with MX Technologies to help enterprises manage money movement. The company’s recently launched open banking services include bank verification and balance check capabilities powered by MX’s instant…
The synthetic ID — the online identity concocted through bits and pieces of information gleaned from far-flung sources, cobbled together by fraudsters — is wreaking havoc. TransUnion found in its latest State of Omnichannel Fraud report…
From enhancing customer experiences to optimizing operations, embracing digital transformation is no longer just an option but an imperative for success in today’s competitive landscape. Against this backdrop, restaurant brands are…
Some Estée Lauder Companies brands will open dedicated storefronts in the U.S. on Amazon’s Premium Beauty destination over the coming months. This rollout will start with Clinique, which announced its debut on the store in a Wednesday …
The Treasury Department is sounding the alarm on cybersecurity risks posed by the growing use of artificial intelligence (AI) within the financial services sector. A new report Wednesday (March 27) highlights potential dangers and calls…
Sandbox Banking and Plaid have partnered to offer automated identity verification solutions for the financial services industry. This collaboration will bring together banking solutions from Sandbox Banking and identity verification…
This week Rohit Chopra, director of the Consumer Financial Protection Bureau (CFPB), updated reporters about his agency’s efforts to scrutinize credit card reward programs. What some may have missed in the conversation were Chopra’s…
The lion’s share of shoppers wants merchants to let them know what installment plan options are available before the checkout process even begins, and older consumers especially demand this foreknowledge. By the Numbers For the September…
Beyond has partnered with X to promote Overstock, Bed Bath & Beyond and Zulily on the social media platform. This strategic partnership will include the delivery of custom short- and long-form lifestyle entertainment content, the…
Bank of America launched an online platform that connects small business owners with community development financial institutions (CDFIs). The new Access to Capital Connector enables small business applicants to answer questions to become…
In business, as in life, uncertainty can result in unexpected disruptions that have an outsized ripple effects. That’s why agility in business operations, paired with a focus on strategic planning, is not just a competitive advantage; it’s…
As retailers look to drive loyalty with high-income consumers, apparel and accessories emerge as a key point of entry for winning the biggest earners. The February/March installment of the PYMNTS Intelligence series “New Reality Check: The…
Qira has added security deposit payment plans to its financial services platform for renters and property managers. With this new offering, property managers can let their renters choose between using a zero-deposit program for a fee,…
As Walmart and Amazon compete to be consumers’ go-to for fulfilling more of their day-to-day needs digitally, Walmart is adding HVAC services to its website. Bryant Heating and Cooling Systems announced Monday (March 25) a partnership with…
Making chatbots for commerce could get easier thanks to a partnership between Amazon and Dashbot. Dashbot, a leading provider of conversational analytics tools, recently announced integration with Amazon Lex, the natural language chatbot…
Larger financial institutions have an edge over smaller ones in AI-related fraud prevention. That’s according to a new report from the U.S. Treasury on dealing with artificial intelligence (AI)-centered risks in the financial sector. “As…
Settle has added an Automatic 3-Way Matching for Purchase Orders feature to its cash-flow management platform. Designed for eCommerce and consumer packaged goods (CPG) brands, this feature dynamically validates purchase orders (POs), goods…
Gather AI has raised $17 million to scale its computer vision and AI-powered warehouse inventory monitoring offerings. The Series A-1 round, announced Wednesday (March 27), will be used to scale operations as Gather AI tries to grow its…
Amazon made an additional $2.75 billion investment in Anthropic, bringing its total investment in the artificial intelligence company to $4 billion. The new investment joins the initial investment of $1.25 billion that Amazon made in…
OpenAI’s remarkable success with ChatGPT has sent shockwaves through the tech world, sparking a fierce race to build the next generation of large language models (LLMs). Rivals are multiplying, aiming to challenge OpenAI’s early dominance.…
DoorDash is reportedly hiring to strengthen its AI-powered voice ordering product for restaurant customers. Senior members of artificial intelligence (AI) startup Standard AI — including former CEO Jordan Fisher and co-founders Brandon…