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When companies reactively hire, their objectivity is distorted and their hiring standards become compromised.

Bill Edwards' biweekly newsletter rounds up international franchise news, stats, trends, and more from a worldwide network of correspondents

Fitness brands deliver results for franchisees and customers

We asked multi-unit restaurant franchisees how they are using technology to manage and scale their business

Our May roundup of international franchise news travels to Bangladesh, Canada, China, Egypt, Italy, New Zealand, Maldives, Pakistan, Saudi Arabia, and the U.K.

Massage Heights emphasizes customer experience for franchisee profits, offering quality services, products, and support, fostering loyalty and community reputation

At Scissors & Scotch, Azalia Hoelting takes a structured approach to digital marketing and grassroots efforts

Mark Ireland, the 2024 Innovation MVP winner, developed a new approach to gym membership

Kona Ice, the world's largest mobile franchise, excites with its LTO seasonal program and new sour Topz™ topping, offering fresh, innovative flavors that evolve year-round for a unique customer experience.

The Franchise Customer Experience Certification program links CX strength with profitability

McLain Hoogland and Marco's Pizza have built a mutually beneficial relationship

LendingTree researches new business failure data and offers 4 ways to boost odds of success

Service brand deals keep growing as summer nears

Iconic HoneyBaked expands with new franchise agreements in Tennessee & Alabama, offering premium hams & prepared meals nationwide.

According to a new survey, inflation is affecting the costs of labor, goods, capital, rent, and insurance

Invest in MY SALON Suite, a franchise opportunity where investors can own salon real estate and rent out individual suites to beauty entrepreneurs, generating passive income with minimal involvement.

Make it easy for your customers to complain--as long as you've trained your staff to handle it professionally

The first restaurant of the deal is expected to open in Benton, Arkansas, by the end of 2024

Daddy's Chicken Shack is poised to take flight on the East Coast. The elevated fast casual brand, making waves with its chef-driven menu of pressure-cooked and perfectly grilled chicken, has signed a 13-unit agreement to develop Daddy's…

Take your consumer service to the next level at the 2024 Franchise Customer Experience Conference, June 17-20 in Atlanta

A cross-party group of lawmakers in the U.S. House attempted to override President Biden's veto

Boost profitability and employee satisfaction with a culture that places customer experience first

How tech innovations save costs and optimize efficiency for real estate construction projects

Combine the best of AI with human interaction to elevate the customer experience

A dog care franchise that's revolutionizing the industry. Camp Bow Wow has had a big impact on the pet care industry - in fact, we've disrupted it by creating a daycare that dogs would design for themselves.

Survey respondents cited concerns about the job market and their household finances

The pandemic-driven growth of drive-thrus has changed the real estate market for QSRs and coffee brands

Franchisors use technology to help improve local store marketing and increase revenue

The IFA team uses advocacy, events, education, and engagement to protect franchising

Known for sharing his success, Ali Chunara has been named the 2024 Noble Cause MVP