A joint letter from regulators has revealed they will target the finance and utility sectors for volume and tone of correspondence to vulnerable customers.
Details have been revealed by the industry regulator, Ofwat, and comes against mounting concerns that the entire water industry has failed to do enough to tackle leaks and sewage spills into the rivers and sea.
I am aware that thousands of residents across Guildford and the surrounding villages who were affected by last year’s water outages are rightly concerned by Thames Water’s performance. Many residents are still trying to receive…