AIrbnb has made changes to part of its cancellation policy that will apply to all bookings from later this year.
The online marketplace helps people find accommodation across the UK and the world, often at people's homes or second homes and holiday rentals. As part of Airbnb's cancellation policy, it covers 'extenuating circumstances', or events that impact a booking outside of the holidaymaker's control such as government restrictions on movement.
This will now be all the 'Major Disruptive Events Policy' and will only be taken into account if the event impacts the location of the Airbnb. So if a 'major disruptive event' is affecting your travel to the Airbnb, this will not be covered under their policy.
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Airbnb has said this will take full effect from June 6, 2024, regardless of when the booking was made.
In an email to customers, Airbnb said: "We’re updating our Extenuating Circumstances Policy and changing its name to make it easier to understand. The revised Major Disruptive Events Policy will apply to all trips and Experiences taking place on or after June 6, 2024, regardless of when they were booked."
They added what was changing in the policy, they said: "Foreseeable weather events at the reservation’s location are explicitly eligible for coverage if they result in another covered event, such as a government travel restriction or large-scale utility outage. The policy will only apply to events in the place where the reservation is located. Events that impact a guest’s ability to travel to the reservation are no longer covered."
You can read the full policy here.
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