Verizon down updates — Customers struggle to use mobile phones during widespread carrier outage

Checking Verizon’s status, continued

Here are the steps to take:

Checking Verizon’s status

Users of Verizon can utilize the Downdetector website to determine whether the internet and phone service is down altogether or whether problems are only occurring in one area.

Users can also check for outages by logging into their account on the Verizon website.

People usually receive a ticket number and an estimated time of repair completion in the event of a service interruption.

The service status page also offers tips on how to fix common issues with devices.

Verizon outage map

Issues seem to be centered on the East Coast of the United States, most coming out of New York.

Customers continue to wonder if it's just them

Verizon customers are trying to determine if their enduring issues are widespread.

Locations reporting the most issues

Verizon customers in the following locations are experiencing the most issues:

• Endicott
• Oneonta
• New York City
• Binghamton
• Philadelphia
• Geneva
• Raleigh
• Charlotte
• Vestal

Reports reach another high point

There are now more reports flooding Downdetector.

Over 650 reports are related to mobile phone, signal, and mobile internet issues.

Iowa having connection problems

People in the Iowa area are having problems with Verizon service.

"@VerizonSupport major 5G, LTE, and 5G home internet outage in 48116," said one customer. "Get it together NOW. My worksite relies on Verizon to keep in touch with essential security officers and this is crippling our ability to communicate."

Verizon addresses customer with issues

One Verizon customer shared a complaint about Verizon on X/Twitter, and the company responded with a generic reply.

Users report 'WiFi not working'

One user has reported phone and WiFi issues under Verizon this afternoon.

Getting compensation for an outage

Whether users can get compensation or not for an outage depends on the provider.

Verizon's terms and conditions state that the telecoms giant doesn't "have any liability... for failure to provide the service."

It added that this could include, but isn't limited to "service outages... and any damages resulting therefrom."

Filing a complaint with Verizon over outages

The first step in filing a complaint concerning continuous problems for users is to call Verizon customer support at 1-800-922-0204.

Customers also have the option of using the website's live chat feature or going in person to a nearby store.

As an alternative, users can get in touch with Verizon via its social media pages on Facebook and X.

Error message occuring in Florida

Verizon Support said on X, formerly Twitter, that a problem in Florida is currently being investigated.

Checking Verizon's status

Users of Verizon can utilize the Downdetector website to determine whether the internet and phone service is down altogether or whether problems are only occurring in one area.

Users can also check for outages by logging into their account on the Verizon website.

People usually receive a ticket number and an estimated time of repair completion in the event of a service interruption.

The service status page also offers tips on how to fix common issues with devices.

'Anyone else?'

Customers are sharing their concerns on X/Twitter about the issues they are undergoing, trying to make sure they're not the only ones undergoing trouble with their service.

Users report outage

Verizon users are complaining about the outage on X, formerly known as Twitter.

Heat map pictured

No word from Verizon

Verizon has not yet provided an update on what is causing the problems customers are experiencing.

The U.S. Sun has also reached out to the company but has yet to receive word back.