Some energy bill customers are paying 86 per cent more than the rest of their city. Some tenants in London pay an eye-watering amount more for their energy bills than the rest of London - and have said it is "crazy" amid the Cost of Living crisis.
Tenants trapped on business tariffs will finally see costs fall under new crackdown. Residents of Quintain Living are currently locked into tariffs of up to 45.5p/kWh and cannot switch due to a lack of regulation, the Telegraph has reported.
Stephen Knight, of non-profit consumer champion Heat Trust, said the “long-standing gap in regulation” has led to “extreme consumer detriment”. He added: “Lots of heat networks have been built in the past ten to fifteen years, particularly in London. They have created networks which are inefficient and unreliable.”
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Quintain Living, a US-owned company, supplies thousands of rental homes in Wembley Park with heat networks but 70 households living in the area say they are currently locked into tariffs of up to 45.5p/kWh – 86 per cent more than the London average.
One tenant fumed: “This consumption is crazy. We may as well be powering Wembley Stadium. We were told these are real meter readings. But two of us were away for weeks at a time that month.” A second added: “In reality, there are dozens of complaints on platforms like Trustpilot mentioning their utility bill scam. Many residents have also had their emails ignored, phone calls unanswered, and tickets left open indefinitely until they give up.”
Jim Eaton-Terry, the company’s chief technology officer, told the newspaper there were “issues” he and his team have been trying to resolve. Quintain said this subsidy was “not available to our residents due to a government decision beyond our control”.
It also told the paper some residents have been promised hundreds of pounds in “reconciliation” payments.
