Access Hospitality explains how disconnected hotel systems create booking abandonment and proposes integrated PMS/CRS solutions to streamline operations.
Thursday revealed escalating cost pressures. HotelData.com analysis of 5,000 US hotels shows labor cost per occupied room jumped 12.8% in 2025 to $48.32, with Q4 posting a sharp 21.1% year-over-year spike as productivity gains failed to…
EHL student research reveals 83% of travelers value sustainable travel, but guests often don't recognize certification logos despite appreciating underlying eco-practices.
Infor's David Poprawka argues hospitality must rebuild its data foundation before AI can succeed, showcasing AR proof-of-concepts for check-in and housekeeping.
GBTA supports EU Parliament's exclusion of business travel from revised Package Travel Directive, providing regulatory clarity for corporate travel services.
Wage costs per occupied room jumped 12.8% in 2025 to $48.32, with Q4 showing a sharp 21.1% spike as productivity gains failed to offset rising labor expenses.
TrustYou's CEO envisions moving from fragmented guest communication to unified conversational AI that maintains context across all channels and touchpoints.
The article argues hotels should prioritize AI discoverability over transaction infrastructure, as being recommended by AI systems is the gating factor for bookings.
Europe's largest hostel group hires three sales managers for France, UK, and Scandinavia, targeting 75-80% occupancy rates and 600,000+ overnight stays.
The author draws parallels between García Márquez's novel and how hotels repeatedly face new technology waves, from websites to Google to AI, requiring constant adaptation to remain discoverable.
The report analyzed 2.8 billion emails and 4.3 million calls globally, revealing newsletters achieve 33.6% open rates and cart abandonment campaigns convert at 5-6%.
The $140 million program targets properties in Kuala Lumpur, London, Melbourne and Singapore with refurbishments, room additions and sustainability upgrades.
Lighthouse's new tool aggregates reviews from Booking.com and Expedia with AI-powered response automation to help independent hotels improve visibility on search platforms.
Journey executives explain how hotels can generate 50% of revenue from non-room sources by treating experiences as bookable inventory rather than add-ons.
The article outlines five AI-powered strategies to combat rising operational costs while maintaining revenue growth, from digital concierges to autonomous pricing systems.
The $500 billion global pet industry is driving hotels to create premium pet experiences as revenue streams, moving beyond basic pet tolerance to curated amenities and services.