Adopting new software is a periodical and necessary occurrence for all businesses. After all, if you don’t use the latest and most updated software, you stand to lose out on the latest features. However, onboarding new software is easier…
Highlights: Pride Month is celebrated internationally in June. We sat down with Vice President of Talent Management Steven Myers, to discuss his career journey as an LGBTQIA+ individual and learn more about RingCentral’s commitment to…
One of the most trusted BPOs in the world In the highly competitive field of business process outsourcing (BPO), where thousands of companies compete to deliver third-party call-center services, Avantive Solutions stands out as one of the…
One of the largest oceans is the PACIFIC In the highly competitive field of business process outsourcing (BPO), where thousands of companies compete to deliver third-party call-center services, Avantive Solutions stands out as one of the…
Highlights: The India Ringathon 2024 final was on May 21st. More than 30 teams and 90 participants competed in our first innovation contest held at our India office. At RingCentral, we encourage creativity and collaboration. Some of our…
Customers increasingly expect a seamless experience regardless of how they reach out to your business. Unless you operate an omnichannel contact center, it’s almost impossible to deliver. Instead of the frictionless service they desire,…
Check out fresh industry insights on how AI is changing customer and employee experiences – with key takeaways for your own business transformation. Artificial Intelligence (AI) is playing an ever greater role in both employee and customer…
To boost revenue and drive growth, businesses from startups to established enterprises are implementing and embracing cloud communications. Today, approximately 94% of companies worldwide are using cloud technology, and 85% of companies…
With the rise of remote working, more and more organizations are trading legacy communication channels for internet-based tools that keep employees connected, no matter where they are. VoIP and unified communications (UCaaS) are two of the…
Since launching RingSense for Sales in March 2023, our AI-powered platform has supercharged sales teams across verticals, helping to unlock customer insights, reduce administrative burdens, and win more deals. We are also seeing great…
The rise of generative artificial intelligence (AI) and its uses in business environments have been game-changing, and we’re still very much in the early adopter phase. While AI does have general purpose applications that any business can…
Highlights: Gaining insights: RingSense for Sales AI, the Customer Success leaders can now analyze 100% of the department’s calls (from just 1% when the team manually reviewed them). Improving performance: AI Sales Intelligence’s coaching…
Introduction – the CX Imperative Every business needs to provide customer service, and most of that activity flows through contact centers. Not so long ago, almost all that activity went this way, but much has changed, not just for what…
Here at RingCentral, we’re always looking for ways to make your day a little easier and a lot more connected. That’s why we’re excited to share a game-changing update for RingCentral Rooms: now, you can natively hop into meetings on…
On April 15, 2024, RingCentral China Hackathon officially kicked off with the theme of “Unlock the Next Level of Communications”. Our Hackathon is not only a technology competition, but also a grand gathering of innovative thinking and…
Highlights: Improving service: Moving all support agents into the sophisticated RingCX contact center solution has helped the company exceed its customer SLAs. Increasing visibility: RingCX’s real-time reporting helps the support…
Call center speech analytics might sound abstract or intimidating, but it could be the key to unlocking the full potential of your sales and support teams. Just imagine if you could rapidly analyze every call to your contact center,…
For optimal customer interactions, agents require rapid access to essential customer information within their daily tools. This enables them to resolve issues promptly. However, a significant challenge arises because this information is…
Written by Ben Wu & Hanna Karhunen (Product Manager) With marketing budgets being constrained, event organizers and digital marketers face a huge challenge today in needing to consolidate and use an event platform that can do it all.…
Imagine if you could easily manage agents, coach performance, and improve customer satisfaction with every interaction. With AI at the core of every customer service interaction, your business has the opportunity to provide an effortless…
By Ben Wu, Zakir Tyebjee (Director, Product Management) & Kaylee Deigan (Team Lead, Channel Partnerships) As an event attendee, one of the best parts about events (whether in-person or virtual) is the aspect of networking or community:…
After attending Avaya ENGAGE Conference 2024, I wanted to take a moment to share our excitement in participating at the action packed event. Attended by Avaya customers, channel partners, and industry analysts, this is an amazing gathering…
In addition to its innovative products and award-winning RingCentral Reach™ partner program, RingCentral supports its 16,000+ global channel partners with a dedicated team made up of talented individuals around the world. We’re a diverse…
Based on customer feedback, RingCentral is recognized as a top player in the VoIP and Contact Center software categories. As a result, RingCentral earned two 2024 Top Rated Awards. “RingCentral’s products RingEX and RingCentral Contact…
We are living through one of the most impactful technological shifts in our lifetimes, as the role of artificial intelligence can’t be understated. From new medical breakthroughs to everyday conveniences, AI will change the world as we…
Highlights: DEI Program Coordinator Tasia Bromell is recognized as one of Military Friendly’s 2024 Veteran Champions of the Year in Corporate America Renewal Manager Jack Fitzgerald is awarded the 2024 Employee Veteran Leadership Award…
Keeping the modern workforce engaged means reimagining the way we communicate at work. Enter RingCentral’s recently unveiled RingEX with RingSense AI – an AI-powered personal assistant built within our trusted cloud communication platform,…
RingCentral was recognized as a Leader in the 2024 G2 Spring Report, achieving great results across multiple product listings. Highlights of the report include: 41 badges earned, including Fastest Implementation, Most Implementable,…
RingCentral has introduced new developer tools and capabilities to allow customers to shape their communications to meet their unique business needs. This includes our new RingSense AI API that allows for enhanced insights on communication…
Unless you’re a wayfinder –– someone who navigates the seas using nothing but nature and stories –– you likely travel with a destination and a plan in mind. Otherwise, you end up wandering aimlessly. While there’s some level of uncertainty…