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Sophie Cole, from Cambridge, started living as a trans women in 2016 after spending most of her life feeling she was born the wrong gender and has now won a tribunal against Royal Mail

The Royal Mail was handed a hefty fine by Britain's communications regulator, its third successive penalty since 2023, for breaching delivery time targets.

Royal Mail has been fined £21million for missing its annual first and second class mail delivery targets, leading to millions of letters arriving late across the UK, regulator Ofcom said today.

It represents the third-largest fine ever imposed by communications regulator Ofcom.

The regulator announced the fine saying this was the third time in recent years it had found the company in breach of its regulatory obligations

The Royal Mail has said that it "acknowledges" the decision made by Ofcom and will continue to work hard to make improvements

Communications regulator finds ‘millions of important letters are arriving late’ and ‘persistent failures’

It is the third-largest fine ever imposed by communications regulator Ofcom

The postal service only delivered 77% of first-class mail and 92.5% of second-class mail on time in the 2024/25 financial year.

It is the third-largest fine the communications watchdog has ever issued.

Watchdog Ofcom said Royal Mail's 'persistent failures' to meet first and second class delivery targets is 'unacceptable'

It represents the third-largest fine ever imposed by communications regulator Ofcom.

It represents the third-largest fine ever imposed by communications regulator Ofcom.

It represents the third-largest fine ever imposed by communications regulator Ofcom.

'People aren’t getting what they pay for when they buy a stamp.'

Millions of people aren't getting what they pay for when they buy a stamp, Ofcom says.

Royal Mail has been fined £21m for failing to meet delivery targets for the third year in a row and warned fines are likely to continue unless there's an improvement.