CIOs including Autodesk’s Prakash Kota, IBM’s Ann Funai, and Indeed’s Anthony Moisant reveal how AI agents are transforming employee productivity and experience while addressing key adoption challenges around trust. Why it matters: As…
On this episode of CIO Corner, Medtronic’s Rashmi Kumar discusses how the medical device company is using AI to improve the accuracy of polyp diagnoses during colonoscopies and enhance the management of diabetes. Kumar also explains how AI…
Salesforce not only asks ethical hackers to “break into” its technology — it has also invested more than $23 million to date in a Bug Bounty Program that encourages it. The program is a critical part of Salesforce’s strategy to identify…
Salesforce today announced that the Spring ‘25 release is now live, marking continued momentum for Agentforce, the digital labor platform. Why it matters: The Spring ʼ25 release includes hundreds of new features, including a new library of…
Most data analysts and analytics companies operate under the assumption that if people have access to quality data when and where they need it most, they’ll actually use it. But that’s not entirely true. Studies show analytics and IT…
Technological advancements are known for revolutionizing the way humans work. Steam power ignited the first Industrial Revolution, moving workers from fields into factories. The second Industrial Revolution, powered by electricity, ushered…
Investment will support enterprises as they build limitless digital workforces with Agentforce and Hyperforce in Saudi Arabia Salesforce teams up with Capgemini, Deloitte, Globant, IBM, and PwC, and more to accelerate digital growth in the…
AI Energy Score establishes a clear and trusted benchmark for the energy efficiency of AI models As part of the initiative, public ratings for 166 commonly-used AI models are being released to help developers and AI users identify models…
A new Salesforce white paper outlines key considerations for designing and using AI agents, and how global policymakers can adopt and unlock AI’s full potential Agentic AI is here — and systems like Salesforce’s Agentforce prove to be a…
Brian Millham, President and COO, to Retire After 25 Years at Salesforce Feb 5, 2025 — SAN FRANCISCO — Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced that Robin Washington will become President and Chief Operating and…
Fewer than half of consumers are fully satisfied with what banks, insurance providers, and wealth management advisors deliver. That’s why standout customer service and digital experiences — including those powered by AI agents — are key to…
Young consumers expect AI to impact their relationship with financial services institutions (FSIs) more than other industries. But how do consumers feel about the change? Salesforce’s Ann Marie Aviles reveals new insights from the latest…
Mat Mathews, former CTO at Boys & Girls Clubs of America, and Juan Perez, CIO at Salesforce, discuss how AI agents can assist nonprofits with their operations by supporting fundraising and donor and volunteer outreach. The CIO Corner…
Integration is crucial for creating a limitless digital workforce of interoperable agents, as 80% of businesses cite data integration as a major challenge for AI adoption As IT resource demands spike, new research finds that 93% of…
Salesforce today announced that MuleSoft has been named as a Leader in the IDC MarketScape: Worldwide B2B Middleware, 2024. The in-depth assessment highlights the strengths of MuleSoft’s Anypoint Partner Manager in meeting a business’s…
Salesforce pledges to invest in workforce development, AI innovation, and the digital transformation of the public sector in Argentina Through this investment, Salesforce reaffirms its commitment to Argentina’s vision of becoming a global…
Salesforce today announced that Salesforce (Heroku) has been named a Leader in the 2024 Gartner® Magic Quadrant™ for Cloud Application Platforms. Heroku is recognized in the inaugural year of this Gartner® Magic Quadrant™. Significance:…
Autodesk CIO Prakash Kota and Salesforce CIO Juan Perez discuss how AI agents are impacting the employee experience. They also highlight strategies and methods to address employee anxieties surrounding data usage, trust principles, ethical…
Agentforce, the digital labor platform for enterprises, enables a limitless workforce for the Kingdom’s businesses and public sector Salesforce plans to partner with IBM to open a Center of Excellence in Riyadh Company pledges to upskill…
Editor’s Note: This post was updated on January 17, 2025 to reflect the enforcement date of DORA. Today marks the compliance deadline for financial entities under the European Union’s Digital Operational Resilience Act (DORA). At…
Company’s ‘customer zero’ approach with innovations like Agentforce enabling it to use its own technology and put it through its paces for widespread adoption Misty Fierro knows the grind of searching for answers. As the consulting…
Public trust in government has been lagging for years. New Salesforce research reveals AI agents could help rebuild it. Constituents around the world agree there’s room for improvement when it comes to government service. Forty percent…
SharkNinja to provide 24/7 tailored support with autonomous agents, building an always-on digital labor force SAN FRANCISCO AND NEEDHAM, MASS – January 13, 2025 – Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced that…
Data Cloud’s ability to seamlessly connect, harmonize data from multiple, disparate sources, integral for agentic AI Salesforce has been named as a Leader in two IDC MarketScape Customer Data Platform (CDP) market evaluations. The reports,…
Agentforce digital labor platform includes new pre-built Agentforce skills for retailers that assist with tasks across order management, guided shopping, appointment scheduling, and loyalty programs Retail Cloud includes a cloud-based POS,…
Companies worldwide are jumping into AI — and for service organizations in particular, improving the customer experience remains their No. 1 priority. For them, the opportunity exists to overhaul antiquated systems with AI agents, and…
Retailers tap AI and agents to increase margins and enhance the holiday shopping experience SAN FRANCISCO — Jan. 6, 2025 — Salesforce (NYSE: CRM), the world’s #1 AI CRM, today revealed new data showing holiday retail sales surged to a…
For over 25 years, Salesforce has been a pioneer in enterprise software, driving innovation in cloud, social, mobile, and predictive AI technologies. In 2024, with Agentforce, Salesforce once again led the charge — this time, into the…
Salesforce announced Agentforce 2.0, the newest version of Agentforce, a digital labor platform for building a limitless workforce. With Agentforce 2.0, AI agents can go beyond CRM, taking action across any department and any workflow.