OpenTable is using Agentforce to provide faster, more personalized customer support with autonomous AI agents, giving the company’s human teams more time to focus on more time consuming, complicated tasks. The challenge: OpenTable is a…
Autonomous agents will soon be infused into everyday productivity apps. Learn more about what’s bringing AI agents to life – and how we’ll work with them.
Slack is also ranked a leader in more than 150 G2 Marketing Reports, including #1 in Unified Workspaces on G2 Salesforce today announced that Slack has been named a Leader in the latest IDC MarketScape report: Worldwide Team Collaboration…
MuleSoft today announced the general availability of full lifecycle AsyncAPI support, enabling organizations to power AI agents with real-time data through seamless integration with event-driven architectures (EDAs). The recent release of…
Salesforce Marketing Cloud has been recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Multichannel Marketing Hubs for the seventh consecutive year. It was evaluated for Salesforce Marketing Cloud Engagement, powered by Data…
Salesforce’s latest State of the AI Connected Customer research reveals consumer trust in companies is at a record low and that AI is raising the stakes for brands. Today, 60% of consumers believe that advances in AI make trust even more…
Salesforce today announced Salesforce Accelerator — Agents for Impact, a new initiative designed to help nonprofits harness Agentforce, a new layer on the Salesforce Platform that enables companies to build and deploy AI agents that can…
“The agent revolution is real and as exciting as the cloud revolution… the social revolution, the mobile revolution,” Salesforce Chair and CEO Marc Benioff said recently. “It will provide a level of transformation that we’ve never seen.”…
Agentforce delivers fully customizable autonomous AI agents that can connect to any enterprise data and take action across sales, service, marketing, and commerce Agent Builder enables users to build an agent to automate any business…
The era of agentic AI is officially here with Agentforce. The rise of AI over the past few years has been extraordinary, and at this important inflection point, it is critical to consider the impacts of emerging technologies on the humans…
On this episode of CIO Corner James Shira, CIO of the second-largest professional services firm in the world, PwC, speaks with Juan Perez, CIO of Salesforce, about how IT leaders can maximize returns on their costly AI investments. Shira…
Fifteen years ago, Apple coined the phrase ‘there’s an app for that’ with its iconic iPhone 3G commercial. A decade and a half later, App Store developers have generated more than $1.1 trillion in total billings and sales, demonstrating…
“The best way to predict the future is to invent it.” Alan Kay – Computer Science Pioneer Computing has always moved forward in a kind of jerky, stop-start motion — what biologists call a punctuated equilibrium. New technological…
After years of supply chain disruptions, economic uncertainty, and heightened geopolitical tensions, manufacturers now face a technology revolution from AI agents and other innovations, and are under pressure to evolve. In response, an…
Connected Assets provides manufacturers with a real-time, unified view of their assets — including telematics, IoT, customer and service history data — so they can minimize downtime, improve performance, and increase customer satisfaction…
Discover how manufacturers are navigating supply chain disruptions, an aging workforce, and rapidly advancing AI and connected asset technologies. Get insights from Salesforce’s new “Trends in Manufacturing” report.
Salesforce today announced that MuleSoft has been named a Leader in the 2024 Gartner® Magic Quadrant™ for API Management. This year’s placement marks the ninth consecutive year MuleSoft has been recognized. Why it’s important: With…
Editor’s Note: This article originally published when the program’s first cohort went live in November 2021. It was updated in 2024 to share the news of our latest cohort. Salesforce recently kicked off the third year of a mentorship…
Salesforce today announced the availability of ecommerce storefronts in its Starter and Pro Suites — all-in-one sales, service, marketing, and commerce solutions that help growing customers get started and scale on the #1 AI CRM. Ecommerce…
New Government Cloud Premium has Top Secret authorization to help government agencies with classified needs innovate at mission speed while upholding the highest standards of security and compliance U.S. national security and intelligence…
Salesforce today announced that Salesforce Marketing Cloud Account Engagement has been recognized as a Leader in the Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms for the seventh consecutive year. Why it matters: Gartner…
Salesforce has proudly partnered with The Arc San Francisco since 2000, creating meaningful, full-time employment opportunities for people with intellectual and developmental disabilities. Beyond just creating jobs, this collaboration has…
Editor’s note: This story is the final installment in a spotlight series on our Equality Groups and how they serve Salesforce employees globally. Check out previous interviews with Genforce, Indigenousforce, and Outforce leaders.…
Picture this: You wrap up a morning sales call, and before you can even grab a cup of coffee, your AI agent has already summarized the conversation, updated your CRM, sent action items to your marketing colleagues, flagged upsell…
Financial Services Cloud (FSC) for Insurance Brokerages combines CRM, AI, and real-time data to boost team productivity, improve operational efficiency, and drive personalized client experiences — all on one platform Customers like The…
As CIOs develop their data infrastructure and AI expertise in real time, the need for trusted solutions — like Agentforce — over DIY approaches is clear Eighty-four percent of enterprise CIOs believe Artificial Intelligence (AI) will be as…
Eighty-four percent of CIOs believe AI is as transformative as the internet, but only 11% say they’ve fully implemented the technology. To understand why, Salesforce’s Ann Marie Aviles breaks down CIO’s different approach for AI.